Return – Refund

We at rempeltshirt.store always strive to bring you high-quality fashion products and a great shopping experience. However, we understand that sometimes the product may not be suitable or there may be unexpected problems. Therefore, we provide a flexible return and refund policy to ensure the interests of customers.

1. Return Request Period – 30 days

You can submit a return request within 30 days from the date of receipt of the goods. We encourage you to carefully inspect the product immediately after receiving it to ensure that everything is as required. If there are any problems with the product such as manufacturing defects, damage due to shipping or the product does not match the order, please contact us within this period for support to return or exchange. After 30 days, we will not accept return requests.

2. Conditions for Return and Refund

– Product condition: The product must be new, unused, unwashed, and not damaged or worn by the user. The product must be returned in its original condition, including packaging, labels, accessories (if any).

– Defective or damaged products: If the product is defective due to manufacturing or damaged during shipping, you can request a refund or exchange. Please provide evidence such as photos or videos when submitting a request.

– Wrong order: In case you receive a product that does not match the order you placed (wrong size, color, or model), you can request a refund or exchange.

– Invoice and documents: You need to provide a purchase invoice or order number to confirm the transaction when requesting a refund.

– Promotional products: Products purchased during special promotions or discounts may not be eligible for the return policy, unless there is a manufacturing defect.

3. Return Process

To request a return or refund, please follow these steps:

– Contact us via the email provided on the website. You will need to provide your order number, a detailed description of the problem, and a photo of the product (if available).

– Wait for approval: Once we receive your request, we will review it and respond within 3-5 business days.

– Send the product back: If your request is approved, we will provide you with information about the return address and steps to take via email. The product must be returned in the same condition as when received.

– Refund: Once we have received and inspected the returned product, we will process the refund within 30 business days via the original payment method.

4. Other Notes

– The returned product must be accompanied by a purchase invoice or confirmation document from rempeltshirt.store.

– We are not responsible for products lost or damaged during return shipping if you do not use the shipping method as instructed by us.

– To avoid problems with returns, we recommend that you carefully review the product information, including size, color, and material, before placing your order.

5. Canceling an order

If you want to cancel an order, please submit a cancellation request within 24 hours of placing your order. After 24 hours, your order will be processed and we will not be able to cancel it. To cancel an order, please contact our support team via email or phone, providing the order number and relevant information so that we can assist you promptly. Please note that orders that have been shipped cannot be canceled, and you will need to follow the return process after receiving the goods.

6. Contact

If you have any questions regarding our return and refund policy, please contact us via:

Email: [email protected]

Address: 2431 Clarendon Ave, Huntington Park, CA 90255, USA

Working hours: 8:00 am – 6:00 pm (PST) | Mon – Fri