Frequently Asked Questions (FAQs)

We have compiled frequently asked questions from customers to help you have a more convenient shopping experience at Rempeltshirt.store. If you have any other questions, please contact us via email or hotline provided.

1. How much is the shipping fee?

The shipping fee is flat $6.99 for all orders within the United States.

2. How long does it take for my order to be processed and shipped?

Orders will be processed within 1-3 business days. Once processed, the order will be shipped within 7-15 business days, depending on your location.

3. How do I track my order?

Once the order is shipped, you will receive an email or text message with a tracking code. You can track your order via the link provided in the email.

4. Can I return or exchange an item?

Yes, you can request a return or exchange within 30 days of receiving the item. The item must be new, unused, undamaged, and come with all packaging and labels. Please refer to our Returns and Refunds Policy for more details.

5. Can I cancel my order?

You can cancel your order within 24 hours of placing your order. After 24 hours, the order will be processed and we will not be able to cancel it. If the item has been shipped, you will need to follow the return process after receiving the item.

6. What payment methods can I use?

We accept PayPal and Payoneer, ensuring security and convenience for our customers.

7. Does rempeltshirt.store ship internationally?

Currently, we only ship within the United States. We do not provide international shipping services.

8. What happens if my product is lost or damaged during shipping?

If your product is lost or damaged during shipping, please contact us immediately via email [email protected]. Please provide relevant documents, including photos or videos, so that we can assist you promptly.